Delivery & Shipping
Southern Girl Luxe Hair ships to the U.S. and Internationally from Houston, Texas. Orders are typically processed within 3 business days based on the volume of orders we receive. We ship daily which includes Monday – Friday excluding holidays and weekends.
Due to COVID’s effect on government rules and lockdowns overseas, staffing and shipping, delays are unavoidable. As Southern Girl Luxe Hair advertises, markets, and sells our Luxury Extensions and products worldwide; wait times for more popular textures, lengths and products may occur. Please know that we are consistently replenishing stock to meet customer demands and greatly appreciate your understanding and patience as a customer.
If you are needing your extensions for a stylist appointment, event, or occasion, please make sure to plan well ahead and order your extensions approximately 3 weeks in advance to avoid any issue that may arise due to COVID, shipping delays, weather delays, etc.
Do You Deliver?
Yes! If you are in Houston, Texas, or a surrounding city.
Currently, due to the increase in fuel prices, all complimentary delivery is paused until further notice. You may call us and request to have your order delivered for a $35 city fee. For out-of-city deliveries, the fee is higher.
- All in-person delivery orders require a signature. No exceptions.
- We will call you to schedule delivery.
- Orders delivered require a matching TDL (State Issued Photo Driver’s License) and or in-person photo taken by the delivery person before release as well as the physical credit card used to place the order. To prevent theft, no exceptions are allowed.
- Delivery within Houston and surrounding areas may include Katy, Pearland, Sugarland, Friendswood, Kingwood, and Humble.
- Delivery outside of Houston and surrounding areas is charged on a case-by-case basis due to time of day, traffic, weather, etc. Please inquire.
- Stylists, do you need to do an install and need extensions? Just give us a quick call and we will do our best to meet your needs.
- Should you provide an incorrect delivery address we will only attempt 1 complimentary delivery. Additional delivery attempts will be charged $20 to be paid in advance of rescheduled delivery.
We use several shipping carriers including the United States Post Service (USPS). The Post Office is consistently delayed in delivering our packages as well as all other couriers. Due to these service delays, we will not be held responsible for orders delivered later than expected.
Please be sure to verify your shipping and contact information; otherwise, errors may delay or route your order incorrectly. We are not responsible for incorrect shipping or delivery info submitted when ordering.
Additional delivery attempts will be charged $20 to be paid in advance of rescheduled delivery.
Do you ship Overnight or Express Delivery?
Yes. We can expedite the shipment of your order. Express and Overnight Delivery is only available once your order has been prepared. It does not allow your order to be placed ahead of other orders for shipping. Once your order is prepared for delivery, should you wish to have it expedited there will be an option during checkout that you can select. You may also contact our office to request that your order be expedited for the same fee.
Southern Girl Luxe Hair ships complimentary within all 50 U.S. States. International shipping options are available for $25 per bundle. You will receive an auto-notification with tracking once your order ships.